Refund & Cancellation Policy

Pilot engagements

A pilot is scoped to a single campaign over a fixed period, agreed before it starts. If you cancel before the pilot begins, any advance payment is refunded in full. Once a pilot is underway, fees already earned for work completed or campaign volume already delivered are non-refundable, but any unused portion of a prepaid pilot fee is refunded on cancellation.

Growth and Enterprise subscriptions

Subscriptions are billed per the cycle agreed at signup (typically monthly). You can cancel anytime, effective at the end of the current billing cycle - we don’t charge for the next cycle once cancellation is confirmed. We don’t provide partial-month refunds for a cycle already in progress, except where required by law or explicitly agreed in your contract.

Setup and onboarding fees

Where a setup or integration fee applies, it’s confirmed upfront during the discovery call before any work begins. It’s refundable in full if we haven’t started integration work yet, and non-refundable once integration work has started, reflecting the work already completed.

Service issues

If the service doesn’t work as agreed - for reasons within our control - tell us and we’ll fix it or offer a pro-rated credit or refund for the affected period. This doesn’t cover outages caused by third-party providers (telephony, speech, or language model providers) outside our control, which we’ll work to resolve but can’t independently guarantee.

How to request a cancellation or refund

Email business@anturon.io or call +91 74640 79221. We confirm cancellations in writing and process approved refunds to the original payment method within 7-10 business days.